I've been playing this game for years. I've been locked out three times now. Every time I get to the maximum of cashing out I get locked out and everything gets erased. I've contacted support and they do not help. My husband and I both enjoy the game and we're both locked out and we both had enough money to cash out. Don't play or deposit money. Very hard to cash out when you can. And don't ever update because you will be definitely locked out