The issues going on here seem unreal. Customer service issues is something I can't speak on because I have never had to contact customer service. Because there has never been an issue. I am convinced that the people who are complaining about the meals or flavours of meals, are sheltered white people who have never had a real ethnic meal in their life. I'm no chef, but every meal I have ever made from PC (a LOT of meals), has been nothing but flavourful and delicious. Even when I mess up or over/undercook something, the flavours are still great and the only issues are my own mistakes. The one minor issue I ever have to face is getting produce that doesn't last that long so I either had to make that meal the very same day I get it (which isn't always ideal) or throw out the rotting produce. The one major issue I have is the cost. These are a killer on my bank account, but that's how much I enjoy the food and service is that I pay it anyways, almost weekly but occasionally I will skip just to save money. I work full-time from home and it's such a convenient thing to have wether I make a meal on my lunch break, or I start dinner right when I get off. I adore that they offer breakfast, lunch and snack options. I rarely add additional items but I love that it's an option. My mom is not a vegan, but she does like vegan food, and I have her try my dinner almost every night I make one and she most of the time curses in enjoyment. She is obsessed with my meals and it's probably her biggest encouragement to go vegan.