I bought an item online, which ontrac records as having been delivered to my door. I was here the day it was supposed to have been delivered- it never was delivered to me. I did not contract with ONTRAC- ZARA did. Their bad; I just want my item- NOW, not whenever and not when it may or may no longer be in stock in my size. There is NO CUSTOMER SERVICE AT ZARA! I will never order online with them ever again and I highly recommend that you not order online with them either. Perhaps our united efforts might force some necessary changes to be made...