Kate G.

I was a loyal customer since 2009, never had any problems and always felt that I was getting a good deal on printer cartridges. That is until I made my last large order of over $100 (which is a lot of ad hoc personal use). Turns out the cartridges that they mapped to my printer make/model were not correct, but it took me a while to realize this because I order in advance to always have ink on-hand. So when I was in a crunch and needed to print something I couldn't - major frustration. After spending an exorbitant amount of time and energy to call and email to fix the issue I've had to come to the conclusion that it will never be addressed - never-ever. It's clear they don't care about customer service, perfectly content selling incorrect merchandise and I get the pleasure of $100 of ink that I'll never use.