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kate j.

Contributor Level

Total Points
126

1 Review by kate

  • SWELL

11/23/15

I ordered two swimsuits and unfortunately, had to return them both because they didn't fit. I was only refunded for one suit and was told to "check my car" for the other. Someone in their processing department is stealing because there were two suits in my package! I will never return to Swell.com again and wouldn't recommend it to others, either!

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Philip R. – SWELL Rep

Hi there Kate! I apologize that you had an unpleasant shopping experience with us here at SWELL! We would like to rectify the situation with you! Do you happen to have your order number for the return of the bathing suit that we did not refund you for? If you have that order information we can take a further look into refunding you for the merchandise that you sent back to us! Please send us an email so we can go ahead and take care of the refund of the missing bathing suit! Our email is CUSTOMERSERVICE@SWELL.COM and you can reach me at my personal extension 949-234-4619! Have a great rest of your day Kate!

kate Has Earned 6 Votes

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Kate J.'s review of SWELL earned 5 Very Helpful votes

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