Kate L.

We have had exactly the same experience. A terrible company that I would never use again or recommend to anyone. Our washing machine broke down and they sent an engineer to look at it pretty quickly and charged us the initial call out fee. He specified a faulty part as the problem and said he would get the office to order to part at which point another engineer would come out and fit the replacement part. After weeks of chasing and after taking our money for a replacement part (which having done our own research we discovered they charged more than double for than the actual cost of the part) that never arrived we have had to get someone else in to finish the job. They agreed to refund the money for the part that we never benefited from but again nearly six weeks later we still haven't had the refund and we are chasing constantly while they are doing their absolute utmost to avoid us.

They are an appalling company that prey on people who are desperate to get a fairly fundamental household tool fixed quickly. As such they charge an extortionate amount of money which is nowhere near comparable to the level of service they provide.