Kate M.

I agree with Mark F.- company is misleading. I changed over from another plan, and bought their most expensive plan so that everything would be covered. The salesperson was very convincing in that it was a great plan where I could rest easy if I have any issues. So far they have nickel and dimed me on every service request. I thought everything would covered since it's on my page but, as an example, despite getting the yearly $200 maintenance for my AC, when a possible leak was the diagnosis, apparently actually finding the leak is "exploratory" and not covered under any plan. So I have to pay an additional $200 just to see if there is a link that I then have to pay another fee to call them to "possibly" fix it.

So be sure to read the 10 pages of fine print to see how many things are not actually covered by virtue of them not being specifically listed. Very disappointed- next time I'll save my money to fix the repairs instead of paying a home warranty company to tell me another thing is not covered.

Only putting two stars because the people on the phone are nice enough despite the company's policies.