Kate P.

I planned a trip to Disney for October of 2022. I purchased the tickets on their own website at the beginning of 2022 and they offered cancelation insurance, which you had to pay for. The day before my reservation, I needed to cancel. I work as a caregiver for my disabled mother and she went into a respite facility. While there, she was being neglected and was in an unsafe situation. I was forced to turn around (I was driving to Florida) and cancel my entire trip. I called Disney to cancel and told them I purchased the cancelation insurance. They gave me the information for AON and I should get my money back no problem. Except it was. They denied my claim twice stating it wasn't an emergency to them. So, because Disney uses this trash insurance company, I am out $3000 of my hard earned money. This was supposed to be my first time off in 12 years. Not a vacation, TIME OFF. It took me so long to save up the money to go with my daughter and I have NOTHING to show for it. So, if you're planning on going, make sure you either don't buy the insurance cause if you have to cancel you'll be out of the money either way or go to Universal Studios, who refunded me with zero problems.

I am going to write a TERRIBLE review for this trash company on every platform available to me. I'm out $3000 because of this SCAM. I booked a trip to Disney the beginning of 2022 for October of 2022. WDW's own company website uses this GARBAGE insurance company in the event you need to cancel. I had to cancel my reservations the day before due to family emergency. My mother, who I care for, was in a respite facility and was being neglected by staff. Her health and safety were in jeopardy and this stupid company responded (after making me jump through hoops to verify she has medical conditions. She has both MS and ALS and is unable to care for herself in any capacity) by saying "while we sympathize (Ha yeah right, you're rubbing your grubby hands together like an evil villain), my situation does not constitue an emergency. Yeah, sure. Next time I'll let my mother rot. So, be ware if you ever plan on trying to book a trip, especially if this is your first time off in 12 years and you sunk all you're hard earned saved money, DO NOT BUY INTO THEM. They're scammers *******%.
They charge you for this service, so since they don't do what they are paid for, I feel like legal action would be a smart move.