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Kat G.

Contributor Level

Total Points
162

2 Reviews by Kat

  • Promlily Online

4/7/23

I never received shipping information that the dresses were even coming despite payment being taken immediately upon ordering. When I emailed customer service I was assured dresses could be returned if they didn't fit with a 10% restocking fee. The dresses surprisingly showed up. Even though I ordered 2 sizes too big ( i assumed I would alter them) they were more like 2 sizes too small. When inquiring how to return, I was told to donate them to a local organization and no refund would be given.

Tip for consumers:
Before the order was shipped, I consulted with customer service about the return policy and was told there would be a 10% restocking fee. When none of the dresses fit, customer service said they would not refund and I should donate them to a local organization. I'm out $500!

Products used:
Dresses were way too small. Sizing cart was not even close!

Service
Value
Shipping
Returns
Quality
  • Keto Cycle

9/6/22

The meal plans are great and macros calculations are great IF you can get your meals to log onto the correct days. You add water intake or steps or make changes to your meal plan, it adds it to a previous day. You can't go back to add a snack to a previous day. VERY frustrating. Support just keeps saying its an IT issue that's being addressed. They refunded me 50% of my subscription. I didn't cancel because I am still using the meal plan and recipes. Also, can use PC OR phone. They say they will eventually sync but after 2 weeks, I can't go back and forth.

Products used:
App subscription

Service
Value
Returns
Quality

Kat Has Earned 2 Votes

Kat G.'s review of Promlily Online earned a Very Helpful vote

Kat G.'s review of Keto Cycle earned a Very Helpful vote

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