I'll simply just paste the email I received from them below. This is also representative of how the man on the phone spoke to me when I called. I can only assume it's a one-person shop and this was him also writing as well?
From: Support <*******@idnsinc.com>
Date: Wed, Sep 19,2018 at 2:23 PM
Subject: Re: IDNS confirmation for order #*******
It said no such thing, perhaps you don't know how to read?
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Customer Support
IDNS Inc.
*******367
*******@idnsinc.net
www.idnsinc.net
---------- Forwarded message ----------
From: Support <*******@idnsinc.com>
Date: Wed, Sep 19,2018 at 2:35 PM
Subject: Re: IDNS confirmation for order #*******
You are not a customer you are simply a moronic person who doesn't read and then makes baseless accusations, much akin to a child.
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Customer Support
IDNS Inc.
*******367
*******@idnsinc.net
www.idnsinc.net