Katherine R.

I bought a top as a Christmas gift for $35.91 I noticed today that they added a verification charge of $35.89. I also noticed that shipping costs as much as my order & if I wanted it by Christmas it costs way more than my item. I called their customer support to ask why that charge was there. They said it's for verification & will be reversed after 7 business days from when it was shipped yesterday my receipt says 72 hours not 7 business days thats a false statement & I will report it to the BBB unless something is done. This is Christmas & New Years 7 business days the earliest is the 29th but more than likely it will be January 2nd before I get my money back that they could have charged a dollar for like every other reputable company does. It's a debit card I used there is no need for verification just charge us & don't ship till the charge goes through which also takes forever. I ordered on the 15th the charge just showed processing in my bank today the 20th & verification charge showed yesterday the 19th. I called customer support no help at all & no apology. I asked for a manager & was told they were with another customer they only have 1 manager. Don't order from a company that tells you lies. I have an email that says 72 hours. Also don't order from somewhere that charges so much for verification when it's not needed anymore with today's technology. I want my verification money back now.