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The libby bed, which we waited 2 months for, doesn't assemble like it shows on the website. The bed is taller than shown, the headboard is unstable. The base is very good. But the headboard ruined it all. Customer service did nothing to rectify the situation - they just gave us a return. So we have wasted enormous amounts of time assembling, disassembling and waiting for this basically unusable bed. These black bars stick up if you assemble as shown on the website
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I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
I ordered a piece of furniture in Nov '23 and never received it. Trying to get a refund now via...
Hello Katherine,
We sincerely apologize for your negative experience while shopping with us. This is not at all the level of service we strive to provide our customers. Could you please email me the details of your order at yourvoice@onekingslane.com so I can further assist you?. Again we expressed our sincerest apologies. LuisE.
One Kings Lane Customer Care