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Horrible, horrible customer service! Ordered flashlights two weeks ago for an event I need them for next week. I received a follow-up email saying "Your product is bring personalized". I go on the account on their website and it keeps saying "Being personalized". I call in to the company and I am told they are "out of stock". Wait on hold very long time for a supervisor who keeps offering apologies. Is that the item I should give guests at next week's event, APOLOGIES? Too many other companies to get promo items from. I will not be dealing with National Pens again!
Tip for consumers:
Dealt with this company for years. They have gone down hill terribly.
Products used:
Went with another promo company
Kathleen C.'s review of National Pens earned a Very Helpful vote
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Empty.
I've ordered multiple times which says something about my judgement but once I got crushed pens...
This company is a fraud located in California. Their price is overpriced, and they care only how...
