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SCAM COMPANY. If I could give 0 stars, I would. In an emergency-stay situation, called the number that was listed alongside a Super 8 online entry as the number for reservations. After a LOT of fast talk, with me repeating back what I understood, I booked one night at $117 supposedly. THIS was the number I repeated and had confirmed by the agent The amount charged was double that, with the room price listed as $169, the rest in service charges. The online listed fee for the type of room at this property is/was $99. TOTAL RIPOFF. Filed a case with them... after followup from me-- never contacted by them-- they said they would issue a 10% refund. Not nearly the amount of the overcharge but apparently meant to appease. I am still awaiting that refund--they said it could take up to five days. We shall see. SCAM
Tip for consumers:
AVOID AT ALL COSTS. Use local property phone number instead.
Products used:
Motel Reservation service
We switched to Signposts about a year ago, after trying out another very popular online site to try to enhance our online presence. We have been very pleased that we did. Though we did receive some complaints from our email list that they were getting too many requests (from Signposts), I recently was able to speak with a service rep and we have adjusted both WHO gets the emails, the language IN the emails and the frequency. True, I wish I had been aware of the options earlier, but I'm glad to have them now. AND, we are VERY pleased with the online reviews Signposts has generated for us!
Tip for consumers:
I would urge Signpost clients to TALK to a rep about specific campaigns and functions -- perhaps even on a regular (maybe quarterly ) basis to make sure you are getting the best bang for your buck. I did not do this (didn't know it was a real option--I hate to bother people with what might be stupid questions), and only after a rep reached out to me did I schedule a consultation. Though it is too soon to say that his advice has made a difference, I am more confident moving forward w/Signpost
Hi Kathleen, thank you for your kind words! I'm glad we were able to come to a resolution for you.
As a reminder, you do also have a chat option right in your Merchant Center for any questions that arise. If for any reason we can't help you there or you'd like to actually speak with someone, you do have that option for scheduling an appointment with an Account Manager.
We look forward to continuing to assist you and your business!
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Hi Kathleen, we are sorry you had this experience. Just like when you book through a hotel directly, Guest Reservations must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. Guest Reservations conspicuously discloses all fees and taxes on its checkout summary webpage, asking customers to check a box acknowledging these before they enter their payment information. Despite our transparency, we remain concerned about your experience. Please provide us your reservation # and the email address used at purchase and we will respond with the next steps. Thank you.