Kathleen M.

The only online nursery we ordered from where everything came intact, alive, lush, and thriving! They packaged everything well and express shipped it, and all plants are currently thriving in my yard months later!

Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!

Ordered a bouquet, and. Got a standard bouquet left w/unnamed person somewhere in the hospital after paying for the fullest version of the bouquet. The balloons I paid for were supposed to say "get well." My family had to wander the hospital looking for it. The teddy never got delivered.