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Sent me someone else's glasses by mistake! And then took several weeks to find and finish mine. In total took 3 months instead of promised 4-7 days to get new lenses.
Eyeglasses need to be done correctly and I don't trust a company that appears to have such poor quality control.
The magnetic hinge quit working and couldn't be repaired. Slow delivery. I got much better quality and speed at The Clip-On Guys.
I bought replacement lenses and the process was quite smooth. I had tried another online company before and it took a very long time to get my order
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The glasses are perfect in every way I can think of. Unfortunately they took 3+ weeks to arrive....
Hi, Kathryn!
I'm very sorry to hear about your negative experience with Lensabl. It's clear that there were significant issues with quality control and delivery in your case, and this is not the level of service we aim to provide.
We appreciate your feedback, and we apologize for the inconvenience this has caused you. If you ever decide to give us another chance in the future, we will do our best to ensure a much smoother and more reliable experience for you.
Your feedback is valuable, and we are continuously working to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team.