Kathy G.

About 80% of my packages the last 6 months have been either significantly late or don't arrive at all. The mail will be in my state and right next to me then completely go the wrong direction for some reason and take ages to arrive. The drivers must be either untrained or incompetent.

Status updates are often wrong. I'll be told my package is "Delivered" then it won't be to me for days. It'll be "out for delivery" when it's not even near me.

Using USPS is extremely frustrating and their lack of good service is ridiculous. It's insane how bad of a job they do. Their website doesn't even work well enough to actually file a complaint.

HORRIBLE!

Samsung support agents are the worst. They constantly transfer you to a new person cause no one knows what they're talking about. Then you have to re-explain your problem over and over again.

You'll get completely different answers form different people. They always jump to extreme solutions. One agent tried to send a tech to my house for an issue after literally not even attempting trouble shooting steps at all. Another told me to return my entire phone for a new one because I couldn't find one thing in settings. They're just trying to cost you $$

Replies are usually 10 or more minutes apart. Issues are almost never solved. Most agents don't seem to care about your problem and don't even apologize for ghosting you for a half hour straight or giving you the incorrect link.

Extremely dissatisfied customer