Kathy H.

I placed an order on April 29. I ordered 14 pieces of merchandise and only received 2 this past Friday. They give you minimal information so you can't track your order, and they don't respond when you send them an email with questions about you order. I finally received an email saying my order had shipped. Like I stated earlier I only received 2 items. I expected the jewelry to look cheap because it was only a few dollars. What I didn't expect is how the clothes look. The T-shirt I received is paper thin, I'll be surprised if it makes it through one wash. The collar, sleeves and bottom of the shirt are not hemmed. It looks like a child's work. There's another website called JustFashion and they sell the exact same merchandise. Beware!

Wayfair billed my credit card that hadn't been shipped. When I called they said that it was still at the warehouse. It had been several weeks since I placed the order and since they couldn't tell me when it would be shipped, I asked them to cancel the order and put my refund back on the card it was charged to. I was told by the representative no problem. Then I received an email from a supervisor telling me that they didn't owe me a refund. I emailed him back and explained to him that I hadn't received the order, and in fact I was told that it hadn't shipped. I received another email from a different rep saying that they were sending me instructions on how to return it. Again, I had to call customer service. I received an email that they issued my refund and had put it on a store credit. I emailed back and said I didn't want a store credit because I won't be buying anything from Wayfair starting immediately. I told them again to put it back on the original card. After numerous calls and emails they finally put it back on my credit card. So many representatives were involved that none of them knew what was happened. Something similar has happened before, this time I've learned my lesson.