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Submitted a request in response to the reply from OneKingsLane on this site and their desire to assist with the issues at the email listed….still no response to multiple emails.
I think this used to be a US company that had a decent reputation, maybe has changed hands and is overseas? I can't believe after the amount of emails and calls there is NO response at all. May have to put in a dispute with my financial institution as it is starting to look illegitimate.
Products used:
Aurora wingback bed
I ordered a king size wingback bed frame but have a question on the order- a critical one- since they don't take returns I had some urgency. I have tried multiple time to contact the company…you can put in a "contact form" online but you do not receive a confirmation that it is sent- based on the lack of response to multiple attempts it is hard to tell whether anyone is reading them at all. I have also gone ahead and sent for a cancellation of the order- no response
I order thousands of dollars of home decor items and never seen anything like this.
I then invested two hours of trying to call customer service and eventually talked to a very belligerent customer service representative who says no one works at a corporate office, there are no supervisors and when I asked to cancel the order based in the lack of confidence in the company he say the he "may or may not" do it. I still have no communication response nor the cancellation confirmation.
I wish I had read reviews in this company before I made this large purchase, I would have ordered elsewhere
Tip for consumers:
The reviews of how bad the company is-once I saw the reviews I realized my experience is common. I would have avoided this company if I had known.
Products used:
King Aurora Wingback Bed
Good afternoon Ms. Kathy. I'm sincerely sorry for the challenges you're facing, the overall experience with our customer service department and appreciate your feedback. To address your concerns promptly, could you please email your order details to yourvoice@onekingslane.com? We are more than happy to provide you with follow-up. Adria G.
Kathy K.'s review of One Kings Lane earned 2 Very Helpful votes
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I ordered a bed from them for a client project. It came in irreparably damaged and they refused...
I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
Good afternoon Ms. Kathy, we are sorry for the delayed response when you reached out to us, your case is currently assigned to a representative from our customer service team, we reviewed on the notes a cancellation was requested and a confirmation email was sent to you, yesterday. We will continue working on your case and provide you follow-up as soon as possible. We apologize again for the overall experience with your purchase from One Kings Lane. Adria G.