Kathy K.’s Reviews of ScanDigital Photo Scanning & more

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Photo Scanning

4/27/15

The service was quick but not real thrilled with an additional $19.95 charge stating that one VHS was too long to fit so they used 2 cd? Also were 2 shipping charges for an additional $9.95 EACH Really? I had to to pay shipping to and from? Never heard of a company that does not ship their items themselves... not so sure about this, so my $29.00 Groupon turned into $59.00 deal. Quite a difference for me.

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Ashinie K. – ScanDigital Photo Scanning Rep Over a year old

Hello Kathy,

I cannot locate an order in our system matching that information under your name so I cannot reply with specifics, but I am more than happy to provide general information.

We do ship UPS Ground for $10 flat rate, within the continental U.S. This is stated on our order form under shipping options. Although you do not have to use one of our shipping options to ship in your materials, all orders are returned via UPS. It sounds like when you placed your order online you chose to use our inbound shipping option, and we did ship your materials back to you using the same option.

Our video transfers are also charged per tape, 2 hours or less. Tapes over 2 hours are charged as an additional transfer for every 2 hour block of time. You will also find that clearly stated on our video pricing page. Here is a link, if needed: http://www.scandigital.com/film-and-video-pricing.php

I am sorry to hear you were not completely satisfied with our service, but I am glad you received your completed media and at least got to enjoy the $71 Groupon savings on your order.

Best Regards,

Danny L.