Kathy M.

My husband and I bought an almost $4,800 bedroom set. Looked good in the showroom, however is not the quality we expected. The delivery person's put scratches and gouges in the top of the dresser, bed slats on crooked, stripped screws on slats and drawer track, put the the side bed rails with drawers on the wrong side of the bed, and the wood frame on the mirror had some type of overspray on it. They finally came to deliver a new dresser, mirror, and fix the bed. However, an employee broke/cracked a leg and bottom wood of the new dresser and we were sent new side bed rails instead of a new drawer track. The new mattress was left in the parking lot and luckily it was covered in plastic because a cat sprayed on it. Not to mention after the first delivery, had to wait weeks for a technician to come out and look at it then wait longer for a delivery that is now put off again. And this is their white glove delivery! We will never buy from them again. People expect new furniture not damaged! I would highly suggest looking over all the furniture before they bring it in the house because once they bring it in your home they try not to replace it if it's damaged. My husband told them he was not accepting the dresser and wanted it replaced. It's ridiculous that customers need to supervise employees. We we're offered a mere $100 off of our bill. Hopefully, when the next new dresser comes this will be our last incident.