Katie L.

I ordered a bottle as a gift to be delivered in 7-10 days. The link to track my order on the website only said "Your order has shipped." After a few weeks, the intended recipient told me they never received the wine. Customer service said it was returned because of failed delivery attempts, even though I never received any notification that delivery attempts had been made. They then charged me for return shipping and restocking fees. They did offer to re-ship the wine, but then told me the bottle I ordered was no longer in stock. I asked if they could send a cheaper bottle from the same brand, they said no. I asked if they would send a new bottle when it's back in stock, they said no. It has now been too long for me to dispute the charge with my credit card company and they will do nothing more to help me. Their website is full of positive reviews, but there is nowhere on there or on Google to leave a review.
I don't expect to get any money back from this, nor do I expect my aunt to actually get the wine I tried to send as a gift, but at least I can let others know not to order anything through WineExpress.com. They will take your money and run.