Katie M.

I received a coffee mug/tumbler from here a few years ago. Since then, I have misplaced placed my lid. I was going to just buy another mug and share the lid, but I noticed the styles have changed and I didnt know if the new lid would fit on my old mug. I reached out to vera Bradley to ask them, and I also wanted to ask if I could just simply buy a replacement lid. Unfortunately, they discontinued the model of mug I had, but Vera Bradley graciously sent me a $20 E gift card to use to buy a new one! I, in no way, even asked the company for a refund since it was entirely my fault that I lost my lid, but Vera Bradley deemed by cup unuseable and they kindly gave me this gift card. I had amazing customer service and a quick response within about a day. Thank you, Vera Bradley!

Do not shop here! The dresses are way too short and completely unwearable. I spent $75 here and they will not accept my return. The quality is horrible. Please stay away! I ordered one dress from here a few years ago and liked it, but since then everything Ive ordered has been awful. And seriously, if youre over 5 feet tall there is no way you could wear any of their dresses. Im 56,130lbs and a large was about the size of a T-shirt on me. Terrible.