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I am extremely unhappy with the quality of the dress that arrived. It was missing a large amount of heading from the armpit and another smaller section on the back. When this was pointed out to Formal Dress Australia they said that they inspect all dresses and sent through the photos of the dress which you can clearly see the beads are missing. They still will not give a full refund although the dress is useless. I have attached their response and the photos of the dress
Thanks for your message.
We are afriad that we did make and send the dress in good condition unless we will not send it to you, hope you can understand our work.
Kind regards.
Kat M.'s review of Formal Dress Australia earned 3 Very Helpful votes
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Dear Kat,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.formaldressaustralia.com/help/returns.html
We never ask our customers to write praise for us.
You are welcome to leave a review of your general shopping experience that you wish. Your review will also help other online shoppers.
Pls, feel free to contact us if you have any questions. Our email address is service@formaldressaustralia.com. We are always here to help.
Kind regards,
Formaldressaustralia Customer Support Team