Katrice L.

LIBERTY MUTUAL IS TRASH! There is nothing stable about them. Your rates will go up often. My premium went from $7000 to $9,476, mind you I had no accidents and paid my bill. They do not value their customers at all. I been a customer since 2021 and my bill went up 3 times since. They lack customer service skills, all they want to do is rob you. Their system would automatically take my card off of autopay without my acknowledgment and they would charged me more because of it. My bills went up due to inflation, now it's due to medical coverages that went on their end. Everything may seem sweet in the beginning but trust me liberty mutual will raise your prices and then they will tell you they can readjust your rate like they are doing you a favor. Mind you they only deduct it by $100 but they charge you so much more that you still getting ripped off. Do not join liberty mutual, they will kill your pockets. They also don't have agents who are knowledgeable of the product and lack customer service skills. Just run ‍