The soil thermometer I ordered arrived in damaged condition; it was clear this damage occurred during the package transit and was not the fault of the company. Customer service was wonderful, they quickly shipped a replacement and simply asked for some photos of the damage for their records. Usually claims like this can be a hassle with a lot of back and forth and multiple days of talking with different people, all while still not having the functioning product you needed for work. I was very grateful for this experience.
The soil thermometer I ordered arrived in damaged condition; it was clear this damage occurred during the package transit and was not the fault of the company. Customer service was wonderful, they quickly shipped a replacement and simply asked for some photos of the damage for their records. Usually claims like this can be a hassle with a lot of back and forth and multiple days of talking with different people, all while still not having the functioning product you needed for work. I was very grateful for this experience.