I was really delighted with my pine ottoman. There was a delay in dispatch initially but this was due to a supplier problem. An identical ottoman was sourced by them from another supplier and this arrived within days. Courteous and prompt replies to queries. I would definitely use again.
Tip for consumers: Online chat wasn’t manned all of the time, which worried me having read some of the reviews, but my queries were answered within a few hours and the person on the other end was always helpful and reassuring.