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I tried booking a hotel room in Vegas. It would let me checkout with a certain price, but then in the end say "Booking incomplete due to sold out room price". I have everything saved so the time during checkout is less than 2 minutes. I tried several times, which is my fault because I continued to have faith it would go through. However when I looked at my card I had 4 charges for those different amounts during checkout. I called and they informed me it is just a hold but it will be released in a few business days.
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I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they...
Hi Kayle,
Thank you for bringing this to our attention. Our system updates in real-time, and sometimes, due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking.
If the rates are sold out, we recommend exploring alternative dates for your stay or considering nearby hotels with available rates but please note that the hotel rates we sell are dynamic, which means that they are always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
In instances where the booking doesn't successfully go through, no charges are incurred. Instead, an authorization hold or pre-authorization is initiated, reflecting as pending in your bank transactions. This service is facilitated by your card provider, where they temporarily reserve the approved amount, thereby reducing the available funds until the merchant completes the transaction. Since your desired purchase was unavailable and the booking didn't proceed, Super Travel has not executed any charges, and your card processor will release the hold accordingly.
The duration for this release varies based on whether you used a debit or credit card and is subject to the issuing bank's policy.
We trust this explanation provides clarity on the matter.