I bought a very expensive Christmas Tree from HS. The quality is mediocre. A little while after spending almost $1,000, it went on sale for 30% off. I received the sale email from HS. After hours on the phone, I was told the $300 difference would be credited back to my card. After many more calls, I was told they would not refund any money. The best they would do was send me a 15% off code for my next purchase. I wasted hours on the phone with them. THEIR CUSTOMER SERVICE PROMISES ARE NON-EXISTENT. I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN.