Kayre S.

I spent over $1200 for wheels and tires. Initially the wheels I purchased the estimated ship date was two weeks out from my purchase date. Once a couple days past the estimated ship date I got no email regarding a tracking info. I called the wheels and tires specialist and they informed me that the wheels I purchased were out of stock and backordered for six months. Why would they sell me wheels that aren't in stock and why do I have to be the one to call them to find out that. They should take the initiative to give me a call back. So I ordered a new set of wheels and once those arrived at my house, one of the wheels didn't have the balancing weights attached on the inside and another wheel was missing balancing weights. It says the wheels come mounted and balanced but clearly the balancing wasn't done and now I have to take my wheels and tires to a shop and pay even more money to get them balanced. I tried calling the wheels and tires specialist at 4pm PST but the automated message said they were closed even though it says they close at 6pm PST on their website. At this point the least they can do is pay for my balancing that I will have to get done at a local tire shop. If I'm paying over $1000 I'd expect them to properly ship my tires and wheels in a timely manner and even do the balancing correctly. UPDATE: They were able to compensate me for the balancing and installation of the wheels and tires.