Kayte C.

ISSUE RESOLVED!
I purchased an engraved ornament which was shipped in a timely manner. This was in memory of my son who passed away this year and was a gift for his 9-year old daughter. The ornament was nice. I would have been satisfied except that the box it was in was broken. This is a keepsake for my granddaughter to have for many years to come and it would have been nice to have a decent box to store the ornament. I emailed customer service and they offered to let me return it but this was not acceptable since I had already given it to my granddaughter to hang on the tree. It would have been cruel to take it from her.