Purchased the iTouchless 13rx trash can. Stopped working. Called itouchless, told them the problem. Said to pay $19.95 Warranty Fee and they will send me a new lid. I have called them back 15 times to get an address and no on will answer. They won't reply to my emails either. Horrible, Horrible customer service. I have purchased iTouchless trash cans before and they work well. So as long as one doesn't fail, you would be happy. Worst customer service I have EVER dealt with.