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I had to call to make an order. A small order of less than 100 dollars. Told them to deliver it to my UPS Box. NOT A P.O. BOX. They refused. Then I told them to deliver to my current physical address. I live in a hotel. Again they refused. I would have to have them deliver to a JCP store (of they would do that) 20 MILES from here to pick it up. Not worth it!
Products used:
None. They refused to send my order to my box at the UPS Store. Claimed that UPS was a freight forwarder and they do not deliver to freight forwarder.
I tried for 4 days to place a large order. When I tried to push "place order", it would say "address not recognized". This is 2023 folks. People move around all the time. I spoke to a really wicked (in a bad way) "customer service rep' she wanted me to go back into my cart, click on the item, write it down...and call her to see if the item was available. On their site it indicated many items were in stock. I told her it would take 2 hours to find the info! Why can't SHE go into Google? Why not? I bet they did not have half the stuff advertised on site. This company needs to just shut it's doors.
Tip for consumers:
The entire online shopping experience, the woman Jean at the Spanish Fort Store, and on and on. Online it indicated certain items were available. However when I gave them the UPC Codes to look up, the item was "No longer Available'. Belk, go ahead and shut down your order online system. It is antiquated. Or just close your doors.
Products used:
None. Was told to go into the physical store.
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