Had a great experience and staff both helpful and knowledgeable. In fact visited twice, went away after trying on four expensive jackets but there was no hard sell' the first time. Gave me time to think and then went back again and purchased the right jacket for me after getting good advice. I don't think the free coffee is a gimmick, it just makes the shopping experience more pleasant as you're likely to be spending big money! Very friendly staff and I'll happily go back and buy again. Worth visiting.