Keith O.

You NEVER offshore your customer service department. Intuit did this and the results have been spectacularly disastrous. I won't waste your time here with all the details, but the short version is Intuit deleted our merchant account (not making this up, I swear).

When I called to get it reinstated, they treated me as a new customer even though we'd been paying $10-15,000 a year in merchant fees for many years. They were only concerned with the Quickbooks Online subscription ($900 of revenue to them) instead of the much more valuable card processing piece ($10,000+ of revenue to them).

So, after bouncing around from Habib to Muhammad to Prenatha to other various people for 90 minutes on the phone, they told me to go online and submit a ticket. I hung up and switched to Stripe, and was up and running within 20 minutes.

Intuit still doesn't know they lost us as a customer. They consider it a win because 1) QB Online still works for us and 2) they didn't have to tell the Americans about the call. They may notice in a few months that we haven't run any revenue through their organization. But probably not.

If you do business with this scam, be prepared for them to steal your money. Be prepared for them to charge you for things your didn't buy. Be prepared for overcharges that you must dispute with your bank. Be prepared to waste an inordinate amount of time fighting a company that refuses to do the right thing, ever. Be prepared to load dummy debit cards into their payment system to see how far they sink into the depths of morality. I cannot say enough bad things about this company and I can't wait to get rid of them forever.

(Updated three days later: Notice the response? Lorraine Brule? With Michelle Spire's email address? Neither of these names are real people. My followup is that I have notified the Dallas police department, and reported the theft. I've also had my bank launch its own investigation into the unauthorized transactions)

(Updated six days later … Regus considers it "a little unfair" that I wrote this review? Let me identify the situation more clearly. I'm the guy who had your local employees put in FIVE (5) tickets last week from the Atlanta area. I've engaged the chat bot which goes nowhere. I'm the guy who got the cluster manager and the VP involved. I've gone way out of my way to attempt to contact you over the last two weeks. You don't have a phone number to call for help. I'm now the guy pointing out that no one from corporate has called me. I'm the guy pointing out that there is no Regus number to call for help, not for clients and not even for local Regus employees. I'm the guy who is doubling down on call you thieves right now. And I'm the guy who just figured out that Regus and IWG is a Ponzi scheme. You have $77 million in cash right now. And unlike every other reputable firm out there, you are commingling customer deposits with the cash on your books, which is illegal. If as few as 15% of IWG clients left right now, you don't have their deposits to give back to them. When the house of cards collapses, $400-500 million of customer deposits will vanish. Which will be the end of Regus. I just hope to God I can leave this hellhole prior to the collapse.

The funny thing is that I've gotten more response out of Sitejabber from these morons than I have from any other channels.)

(Updated a couple of months later: I plan to move out of this joint as soon as possible. Walking away from a $6,500 retainer is a small price to pay to rid myself of these imbeciles. I had to change my banking relationship so Regus could not continue to steal from me; now I pay them a month at a time after my dummy card is declined each month. It's a ridiculous way to do business, but with these criminals, I see no other way.)