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“SECRET "REDEMPTION FORM" REQUIRED TO GET PROMISED ON BOARD CREDIT!”

2/21/19

I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again.
I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!

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Thank you

John M. – CruiseDirect Rep Over a year old

Hi Keith, we do mention in your confirmation email that you need to redeem the onboard credit, and the steps are listed on there for you as well. I am sorry that you did not see that on your paperwork, but I have confirmed that the $100 has been added to your account. If you need anything else please don't hesitate to call us!
Cheers
Meghan Martin
Cruise Concierge Manager

I am so sorry you felt as though you were not provided enough information at the time of booking to understand the redemption process. I have confirmed that the onboard credit has been redeemed and applied to your cabin. You will be able to see this onboard, however, for Royal Caribbean, it appears on the second day of your trip. If you have any further questions please don't hesitate to contact me. Have a great trip!