Keli C.

I have also had a terrible experience with 411.ca it is so easy to sell someone on your service but it is a whole other thing to provide honest customers service. First they were a "NO SHOW" for they scheduled set-up appointment after they sold us on signing up. They never made another effort to service or re-book the appointment. They listed our name incorrectly in the listing. We then had a call to up-sell our listing add about 4 months in. I expressed my displeasure to which they didn't care (the sales team was only there to sell. I then called a week later to cancel after double checking my google analytics to find I have had zero hits from 411.ca anyway. They assured me my customer service rep would get back to me. He in fact (maybe deliberately?) was calling the wrong number to reach me. I then get an email from him to try and up-sell and keep me. I returned his email but it bounced back to me. I then called to speak to a manager (Stephanie) because by now it is to the point I think they should know what has taken place but they refuse and send me to our customer rep (Krostoff) who does nothing but justify and tell me "life happens" regarding his no show and that he believes he has done nothing at all wrong.

Good old customer service, integral business practices or internet traffic is not what you will get from this company even though they took my over $200/month for 6 months and are choosing still still charge me one more month before canceling.

Amazing how many opportunities the company had to address my concerns prior to me posting on a review site like this.