Julie M.

I reported a fraud and it takes so long to complete the details because the female staff is so forgetful and I have to repeat what I'm saying many times. Then another female staff phoned me and keeps calling me Angela many times and I keep correcting her that my name is not Angela and told her my name, but she never stopped calling me Angela, I don't know if she's got short term memory loss. And I got email from them and they put my name as Angela. It's so hard to correct my name I felt like when I talk to the action fraud staff as if I'm talking to elementary student.