Kelli S.’s Reviews of RoseWholesale & more

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RoseWholesale

Discount Clothing

“Most disgusting company I have ever shopped from”

10/6/15

I ordered about $500 worth of winter clothing from this site over three weeks ago and have not received a single thing. They made me pay $95 for 3-5 day shipping to receive absolutely nothing! I have submitted several request tickets and haven't even received a single response. Their Live Online Chat brings you to a screen that says "please come back during normal business hours" which apparently is never. I've received absolutely no response whatsoever and have realized that they just simply stole my money. I am disgusted by this company and have begun to file a lawsuit against them because they clearly need to be held responsible for their actions and should be put out of business. I will make sure that they don't do this to anyone else again.

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Thank you

CustomerService R. – RoseWholesale Rep Over a year old

Dear Kelli S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We feel very sorry for the late reply, however, we sent you emails ans didn't get you reply so the order delay at the time. Please reply us as soon as possible.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service