Kelli S.

Back in January I wanted to surprise my husband with a trip. I booked it through VRBO, I used a
Affirm to finance it. My plan was to make sneaky squirrel payments using these prepaid gift cards, That way my husband wouldn't know about the Big surprise. Two months into making payments, totaling over $800, my husband tells me he has something planned during the timeframe I booked the trip. I reached out to affirm and requested a refund by check. They of course did not do that and refunded back to these prepaid gift cards that I no longer had in my possession. I called the gift card company, and they told me all I needed was proof of purchase and the 16 digit card number, or the 10 digit code. I have supplied this for them now eight or nine times, but I keep getting emails saying they need proof of purchase even though the documentation I am sending is directly from the merchant. Ironically there is nowhere you're able to email, you have to fax which seems a little strange considering it's 2020 to that is there only form of getting information from their customers. I have also had horrible luck with their fax machine, it never goes through so it forces you to mail it to them which then takes another 10 days of waiting. I swear they just test your patients and see if you give up. Unfortunately it's so much money for our single income family I refuse to give up, but I do want to warn other people. Do not buy these gift cards unless you plan on using the money immediately and there is no chance of refunding. It amazes me that the $5.95 charge on the back is literally for your protection, so you can register, get a replacement, check balances, etc. but then when you really do need a replacement they make it as hard as physically possible for you. I would steer clear of this company

I purchased a one year six month membership from this gym just before the summer of 2019. Once Covid kicked off I was informed by the Gym that all accounts would be frozen until we felt comfortable returning to the gym. I was relieved being a mother of three and having elderly parents, I knew I needed to tread carefully getting back into the gym when the time came and I appreciated that my membership would be there waiting for me without losing any time. Well months down the line I find out that that was not true, and that my membership was active the whole time and that I basically missed out on half of a membership I paid for upfront. This was very upsetting to me so I decided to allow my 18 month membership to lapse and not return to this gym. Suddenly this month, December 2021, nearly 23 months since I stepped foot in that gym, I noticed a charge. Upon further investigation I realized that this company decided to switch my membership to month month, and start charging me without authorization. They had done this for nine months without me noticing. When I called assuming it was an error and that I would get refund, I was told that a generic email went out to all members stating they were going to do this. I never received such an email. I was refused a refund and completely left hanging. I would highly recommend going to a different gym. If you feel you need to use this gym, pay in cash. I regret ever putting my debit card on file.