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kelly R.

Contributor Level

Total Points
80

1 Review by kelly

  • Vat19

12/9/23

I always get my kids the $99 mystery box at Christmas and break up the items ahead of time to wrap separately. This is my 4th year. This year was very disappointing. Far less in the box than past years. Stuff was not that original or special. Mostly junk. Not with a hundred dollars. I'm very disappointed.

Value
Shipping
Quality
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Jamie S. – Vat19 Rep

Dear Kelly,

We are very sorry that you were disappointed with your Ultra Mega Mystery Box. We work very hard to curate these boxes and always ensure that the retail value is higher than what you pay. According to your order history, we were unable to locate any communication with you regarding this issue. We will certainly have our customer service team reach out to you directly to see if we can be of assistance and provide a reasonable solution for this. We truly value your business and want to make sure that all of our customers enjoy their purchases. Please be on the lookout for an email from one of our team members.

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