Ordered new covers and Ipad. Received covers, Ipad went to an address we had 6 yrs earlier. No idea how 2 items made it to the correct address but the most expensive item is sent somewhere else. I called to track package and I was told after a very confusing phone call that the item was at old address. It was only 20 minutes away so I went there and no surprise but the people that now "rent" the house havent seen a package, but FED EX shows that it was delivered. I can Assume they stole the Ipad. I call and tell Apple what happened, spend another 40 min on phone, they agree to ship me another one and when it finally arrives - about 3 weeks after I ordered it, its the wrong one. Not a great experience.