Weeks before I was planning on going out of town for 2 days I contacted Athena through Rover.com. We had a meet and greet, she accepted the job, I felt good about it, and paid for it. The day before I was set to leave I reached out to her for confirmation, as I had not heard from her. First she tried to tell me that she was doing me a favor by coming, and that she could only come at 3pm. The time window was 6-9. Ok, so then she tells me that she always confirms the day of, instead of before, except that she knew before the day of that she was not coming in the necessary time window. She totally blew off my dogs, one of which has Canine Addison's Disease. Her excuse was that she had personal training at 6. PERSONAL TRAINING! I HAD THIS SCHEDULED FOR WEEKS! Now to Rover's part, they won't even let me leave her a review because it was only a meet and greet, and then a "cancellation". WHAT? Sadly I am/was a sitter on Rover, but I am getting off of Rover, as I don't want to be lumped with those people!
Hey there. We are very sorry to hear this office had no record of your appointment. Doctor's offices are trained to manage their appointments when joining Zocdoc, so while we are not sure what may have happened with this doctor's office, we want to make sure we can follow up with them to prevent this from happening again. Give us a call at (855) 962-3621 so we can help.