I placed an order 4 days ago, my credit card was debited immediately. I did not receive an email from pure formulas confirming the order or anything saying it was shipped I just continue to get promotional emails, I tried to look up my order online but you must have the order number which I regret I did not write down. I called customer service during the stated hours of business (2:30 EST in the afternoon) and a message states they are closed and to call back during regular business hours and then it hangs up. Have they just taken my money? Have I just been scammed?