Zagg is the worst company with zero customer service - they take days to respond to online questions and no one answers their phone. It will eventually just disconnect or you will wait on the phone and no one will answer.
After paying for a product to be shipped and it was never delivered, I inquired about a replacement and was told they didn't have any to replace and that they don't offer refunds. So no solution was ever offered even after I inquired about it.
It has been two weeks of calling, DMing on Twitter, and reaching out and they are simply not a real company as it seems like no one works there and is able to help.