Kelly J.

Bayada is on the authorized personal care services list as identified by Medicaid. Bayada fails to provide services on the scheduled days for my elderly, handicapped brother on a regular basis. Several complaints have been filed with Bayada corporate office, North Carolina hotline, and the problem continues. The escalation process in NC is in-effective, as I have repeatedly complained in last 12 months, and the problem continues. Leaving an elderly handicapped person to fend for themselves is elder neglect according to the law.

Once again, I have foolishly signed up for spectrum services. I see that I've denied the spectrum TV package, and it appeared on my bill anyway. In trying to resolve the billing with customer service, I was told I need to come into a location. As always, spectrum chooses to inconvenience the customer, and helps the customer well give in or give up. Such dishonesty!