Kelly L.

I opened a Dropshots account (owned by WebMinds, Inc) in 2005. At that time the video hosting site was free. Fast forward 14 years and I logged in to Dropshots to retrieve a video of my father to share with my family. My account was locked down with a message to update my credit card information to access my content. As this video was very important to me, I decided to pay the $4.95 to unlock my account and the next morning woke up to THIRTY ONE duplicate (unauthorized) charges to my account, totaling over $150.00. I called the number listed for Dropshots on my bank statement and left a message, opened three support tickets through their website, and only received a response when I took to their Facebook page with my complaint. Their so-called "fair and amicable" solution was to offer me a $10.00 discount off a $99.99 premium membership, with a credit for the remaining $64, saying that the charges were "back pay" - for a membership I never had to pay for previously. And any attempts by me to download and delete my remaining videos, delete my credit card information and/or close my account failed to work. No wonder why Dropshots has to rely on shady business practices and scamming people into paying exorbitant prices to access their content - their business and website are obviously on the brink of going down. I ended up resorting to disputing the fraudulent, unauthorized charges with my bank.