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UPDATE - Received a response from Zazzle customer service and received a full refund. Thank you.
I've used Zazzle several times and was very happy with their products, until I had to return something. A month ago I ordered a couple of t-shirts. I need to return one of them because it is not true to size (too small). However, you cannot return anything to Zazzle without first getting an RMA #, which you must do by contacting them. I've been trying for over 2 weeks now to get this number without success - 3 online RMA forms, 1 email to customer service (*******@zazzle.com), and 1 phone call (I never actually spoke with a person, I was just on hold for over 26 minutes), and I still have not heard a single word from them. They have a 30 day return policy, so I think they are just waiting me out until the 30 days has passed and they can tell me that it's too late.
I will never buy from them again, which is unfortunate, because I really did like their stuff.
Kelly R.'s review of Zazzle earned a Very Helpful vote
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Hi Kelly. We apologize for the issues you had with your order. We show that your order has been refunded in full and we also show that our CS team has contacted you via e-mail. Please feel free to reply to that e-mail if you have any questions or concerns. Thanks.