Kelsey D.

WORST SITE EVER.
Booked a room at a dinky hotel in Portland OR because my sister had a stroke. We arrived at the hotel at 2am (obviously a spur of the moment trip) and the lady told me i only reserved a room for one person, so it would be $10 EXTRA for another person to stay. I clearly reserved the room for two people, so i demanded a refund. After being on the phone with hotels.com customer service for an hour, and being hung up on TWICE. The hotel manager refused to even give us the room for one person, stating that she didn't have any availability anymore. We stood by the night window the whole time, no other customers came and took our room. We were going to get charged for a room that we couldn't even get! I had hotels.com call the hotel manager for a THIRD time and that is when the hotel manager finally said she would give hotels.com a refund so they could refund me. 68$ for a one bed hotel room, that looked like prostitute and drug nation? No thanks. The customer service rep (who was also the "supervisor" on duty) told me a cancellation confirmation AND refund confirmation would be emailed to me right away. 9 hours later and still NOTHING. I WILL be calling them back to get my confirmation AND if i don't get my money promptly i WILL be filing a lawsuit. NEVER use hotels.com and NEVER stay at Portland Value Inn & Suites. TERRIBLE service. We ended up sleeping in the hospital lobby. To say the least it was an awful ending to a very stressful day.