This company is a JOKE! I signed up for the free trial, my subscription was SUPPOSED to be cancelled, then BAM all of a sudden my debit card was charged $115, for something I DIDN'T order, and didn't even know what it was! When I called them to get my money back, they told me I could get a refund once my package was returned. BUT that didn't include the shipping THEY charged to ship the package, a package I had no clue what was in it, and they don't mention to tell you that even though they deducted shipping from your refund, YOU have to pay for shipping to send it back to them! What is the point of the refund then!? I WILL never recommend this company to ANYONE. Their diaper suck, their wipes are no good, and they charge out the $#*! and are no help at All!
Hi Kelsey K,
Thank you for the feedback and for giving us the opportunity to address your concerns. I'm very sorry for the negative experience you've had with us so far. We are careful to mention the guidelines of the trial on our signup page, we send out 6 reminder emails during the course of the trial and we also make note of it on the welcome letter we send along with our trial kits. It's also available on our website FAQ and Terms + Conditions pages. We also placed the membership information on each page during the signup process. We do our best to make sure customers are aware of what they are signing up for as we want to create a positive customer experience. So sorry you would have missed that information. For any returned kits, there is a processing fee as well as a shipping fee that is deducted. The customer is also made aware that they have to return the kit at their own expense.
I'm sorry you were not happy with our diapers and wipes, just to give you a little information on them; our wipes are made from 100% sustainable bamboo and are free of alcohol and parabens. They're infused with cucumber and aloe to be extra soothing. Our diapers are made with a hybrid core containing SFI-certified sustainable wood pulp from USA forests to help keep the concentration of SAP moisture absorbers lower. We've never received that feedback before, so we will pass it along to our product development team. The comments we receive from our customers are the best way for us to learn as we continue to grow!
I'd love to take a look at your account to see what I can do. Please provide me with your member ID to review your account.